Endemol

Implementation of charge-out methodology, ICT services

The IT department of Endemol Nederland Media Group passes on the costs of the services it supplies to its customers. The cost model helps to determine and substantiate this process.











Task description

Implemented a transparent methodology for ICT service charge outs using professional software.

Results

  • ICT services catalogue
  • Professional cost-price model
  • SLA reporting
  • Basis for ICT benchmark

Approach

Supported the organisation in optimising the pricing and charge out of ICT services to clients of the service centre. Helped the ICT manager to select professional software and use it to design the model. Still acting as a sounding board and sharing knowledge and best practices.

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