
Task description
Implemented a transparent methodology for ICT service charge outs using professional software.Results
- ICT services catalogue
- Professional cost-price model
- SLA reporting
- Basis for ICT benchmark
Supported the organisation in optimising the pricing and charge out of ICT services to clients of the service centre. Helped the ICT manager to select professional software and use it to design the model. Still acting as a sounding board and sharing knowledge and best practices.