Deutsche Bank

Optimisation of bank processes

Several years after the incorporation of ABN/AMRO divisions within the Deutsche Bank, they needed more insight into the running and streamlining of a number of bank processes.

Task description

Optimisation of several bank processes, including cash management and early collections.

Results

New account opening process
New account closing process
New early collections process

Approach

Together with the management consultancy Turner, inventoried the cash management and early collections processes using interviews, workshops and data analysis. Drew up and piloted an improvement plan, and advised the organisation on its implementation.