Arbo Unie

Optimised assessment service planning process

The Arbo-Unie had a regional structure with its own planning agency. The scope of the planning function was no longer in proportion to that of the primary process, namely carrying out assessments. Lots of paperwork, manual work and limited coordination across the regions were the reasons for researching opportunities to improve.

Task description

Researching and improving the process of planning assessment appointments.

Results

  • Process analysis
  • Business case
  • Requirements for digitalisation

Approach

Together with the management consultancy Turner, identified savings and improvements in the planning process. Drew up a business case for a new process and proposed enhancements in close consultation with employees (location managers, finance and P&O).

“The analysis provided many tools for process improvement”
Location manager AU
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Copyright 2015 Susanne Kleijn BV Realisatie: Movivo